We believe all our customers should benefit from a comprehensive range of guarantees

Trust Web Hosting Scotland to lead the industry with the best service available.

30-Day Money-Back Guarantee
Not happy with the service? Can't get going with the product? We would be surprised, as we are backed by the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own.



Customer Charter

Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
• Read our customer charter now.


Price Freeze Guarantee
The price at which you sign up is the price you pay for the duration of your account with Web Hosting Scotland - we guarantee you will never pay any more.


Cancel Anytime
No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.





Customer Charter
Communication

Our staff in all departments will ensure that you receive the highest level of courtesy at all times.

Our staff in all departments will ensure that sufficient time is given to your queries.



Billing
All your invoices will be available to you on-line.

You will have 24 hour a day access to all your financial information through your control panel.

You will have the ability to view your invoices in a printer-friendly format.

We guarantee accurate and reliable billing.



Privacy and Security
We will never sell your personal details to other companies.

All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.

We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.



Complaints
All complaints will get a formal response within 24 hours.

All complaints will be fully documented and confirmed with you.

A Director will see and respond to all complaints.